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Subject: Off topic: job description for support engineer
From: Flip Hoedemaeker flip {- at -} FORMULATRIX {- dot -} COM
Date: 2007-07-02


Posted on behalf of Jeremy Stevenson of Formulatrix, please respond directly
to him (jeremy at formulatrix.com)

Off topic somewhat, but might be interesting for some...



Flip

----

Subject: Formulatrix Software and Robotics Support Engineer - Waltham,
Massachusetts, USA



Company overview



Formulatrix (http://www.formulatrix.com) is a high energy, growing, and
profitable startup dedicated to producing best of breed products. We supply
software and robotic automation solutions to Pharmaceutical and
Biotechnology companies.



Job Description



We are looking for a Support Engineer to help maintain and improve our
reputation for providing top-notch technical support. Technical support
engineers are very important at Formulatrix as they play a key role ensuring
that our customers are delighted with our products. This includes providing
excellent support, driving the organization to resolve issues quickly, and
gathering and communicating customer feedback for product enhancements. All
employees at Formulatrix receive equity in the business. In exchange, we ask
for a high level of commitment including a minimum of 50 hours per week of
work.



Qualifications



- Excellent customer service attitude.

- Strong technical ability with software, electronics, and mechanical
devices.

- Demonstrated team player with ability to learn complex technical material.

- Ability to multi-task and work in a fast paced environment.

- Life sciences experience a plus.



Essential duties and responsibilities



- Develop and maintain an in-depth working knowledge of all Formulatrix
product offerings.

- Go on customer sites to do product installation, custom integration,
testing and training.

- Provide Tier 1 and Tier 2 technical support.

- Work to reproduce and resolve customer issues.

- Prepare for in-house and on-site sales demos.

- Travel time: up to 50%



If you are interested in the above position, please respond with your resume
(text, html, PDF or Word acceptable) and answers to the following questions:



- What experience do you have that prepares you for this position?

- This position will require travel to in the US and overseas. Are you
willing to spend up to 50% of your time traveling?

- What are your salary requirements?

- Do you have a work visa or U.S. citizenship?





Jeremy Stevenson
President
Formulatrix, Inc.
office: 781-788-0228 x112

mobile: 781-258-8105
fax: 781-207-5522
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